Order cancellation
If an error is detected in your order, either in quantity or to the item of the ordered products, or change of mind after the online registration of the order or telephone order, a cancelation can take place only if the products have not been delivered to the cooperating companies for dispatching. Contact our shop tel. +3022850 26076, e-mail: hora.naxian@gmail.com to cancel the order and refund your money (in case you have paid the value of the products).
Return of products
Products purchased from our online store www.horanaxian.com are accompanied by legally issued documents (sales invoice – delivery note or sales receipt). If in any way you wish to return products purchased from www.horanaxian.com, the relevant purchase document must be in your possession so as to send it to www.horanaxian.com.
Right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period expires in 14 calendar days from the day on which you have acquired the product, or a third person other than the carrier which you have indicated for the delivery of the item.
In order to exercise the right of withdrawal, you must inform the company “Efthimia Fragkiskou” (Hora Naxian), located in Papavasileiou Street, Naxos, 84300, (e-mail: hora.naxian@gmail.com) for your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email).
To meet the withdrawal deadline, it is sufficient to send your statement concerning your right of withdrawal, before it expires. The products purchased must be returned in their original condition, accompanied by the relevant document (proof – invoice) selling.
The right of withdrawal provided in the Articles 3c to 3k N. 2251/1994 does not apply to a) the supply of goods which are liable to deteriorate or expire in a short period of time, b) the supply of sealed items which are not suitable to be returned concerning the protection of health or for sanitary reasons, and which have been unsealed after delivery, e.g. Swimsuit (if the protective hygienic has been removed) and underwear (which in no case may be opened or tried on) c) the supply of items manufactured according to the consumer’s specifications or clearly individualized and d) the supply of items which, after delivery, due to their nature, were inseparably mixed with others.
Consequences of withdrawal
If you withdraw from this contract, we will refund all money received, including delivery costs (excluding additional costs resulting from your choice of a type of delivery, other than the least expensive type of standard delivery offered by our company), without undue delay and in any case within 14 calendar days from the day we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, no costs will be charged for such a refund, but only in the case that you propose different return means of your money (than the one you used for your original transaction) so you are charged with any expenses used by www.horanaxian.com, which (expenses) will be deducted from the amount to be returned. “We may withhold reimbursement until we take back the items or until you have supplied evidence of having sent back the goods, namely whatever comes first”. You are obliged to send back the goods or hand them over to our actual store, without undue delay and in any case within 14 calendar days from the day on which you announced your withdrawal from this contract. The deadline is considered to be valid if you send the items back before the expiring date of 14 days. You are the one to bear the direct cost of returning the goods. You only bear the responsibility for any devaluation of the product which might come up from inappropriate handling that defines the nature, characteristics and functioning of the goods. The necessary handling is necessarily performed in a way allowed in any actual store.
Especially for the return of goods and refunds:
a) Refund:
Concerning the case of your payment on delivery at your place, or in any case the refund is not possible by using the original transaction, the refund in case of withdrawal will be made, upon request, by depositing the amount of money in your bank account, without being charged.
b) You can return the products as follows:
You can send the product to the company’s physical address “Efthimia Fragkiskou” (Hora Naxian), located in Papavasileiou Street, Naxos, 84300. After packing the product, if it is unpacked, along with the packaging material, include the sales document (invoice – proof) and related withdrawal document. It is suggested to use the courier company which delivered the product to you.
In case of recurrent returns from the consumer, www.horanaxian.com, has the right to refuse to accept the product back, due to abuse of the right of withdrawal or replacement of our products (Art. 281 AK). In this case the consumer will bear any resulting costs due to the abusive exercise of rights.
If the legal process is not met or the legal conditions do not meet the requirements in order for a return product to be accepted, then this item has to be sent back to the consumer, who will bear the packaging and shipping costs.
